Tuesday, July 21, 2009
I'm so sorry that others are dealing with this as well but I am happy to see that I am not the only one having huge issues with Jess. I thought for a long time that I was overreacting to my situation. I see now that I was/am not. If I could rate DDS with a 0 rather than a 1, I most certainly would.First off, I'm not sure if anyone else knows about this but from what I'm told by the person who now handles the quotes, Jess is no longer affiliated with Delicious Design Studio. This new person is the one running Delicious Design Studio.My story is not unlike the others' here...a ridiculous notion of a "waiting list", horrific customer service, and frankly, shoddy workmanship. I paid in full ($175 via PayPal) for a full blog design (3 columns) in May 2008. My design was not started until mid-October and I did not receive the completed design until mid-April 2009. I too had been given every excuse in the book about why she hadn't gotten back to my emails in a timely manner and why it was taking so long for the design to be complete. When I vented about the service I was receiving from Delicious Design Studio on a public website, she was oh so quick to email me asking me to remove my comments...which I did because I was afraid that not removing them would reflect in the quality of the design and would increase the time I was waiting for the finished product.And it seems like I was right. The design looked fine upon my approval but when I was finally able to upload my old blog posts to the new design, it looked like crap - the header is not centered (still), one corner is round with the other square, the column width is too small, and my photos do not fit. I had previously brought up one of the issues with her before I finalized and she brushed me off saying that her programmer didn't think there was an issue. Upon uploading to the new design in mid-June, I emailed her my questions/issues and asked her to look into them. The reason why I decided to hire someone to design my blog was because I don't have the slightest clue when it comes to html, css, etc.After 3 weeks, still no response. I sent another email yesterday (7/16/09) to Jess as well as the new person who has taken over DDS requesting a refund because I was thoroughly dissatisfied with the level of customer service and with the design. She stated that since I approved the design and it has been installed that there are no refunds and no changes to the design. This is complete crap. The design I approved is not the design I uploaded my old blog to. I informed her that I will be filing a complaint with the BBB and will consider contacting my state's Attorney General's office...which I will definitely do now that I can see that she is a complete fraud from these other reviews. I also plan to contact my credit card company and ask them to dispute this charge since I did not get what I paid for and the service was not provided in a timely manner. To others who have had issues with her, I encourage you to file a complaint with BBB.PS - The Better Business Bureau (BBB) has given DDS a rating of F. Doesn't surprise me at all.